Resume

User Experience Designer, Lead Associate
August 2024 – May 2025

Focused on leading interdisciplinary teams in both Agile and SCRUM methodologies while developing design strategy and project plans for complex IT systems. Leads a design team at the VA to develop robust UX design by working directly with the users (through several rounds of user interviews and testing with veterans and active service members) and with the clients.

Department of Veterans Affairs – Veteran Transition Assistant
Lead UX Designer / Strategist - April 2024 – Present

• Leading design of the development of a system to assist active service members who are transitioning to veteran status

• Developing project plans, design plans, and managing the overall roadmap of the system to better guide the design and development of the system

• Implementing Agile and Scrum practices within the team 

• Writing development tickets for the design work to better bridge the gap between design and development

• UX designing screens for the Veteran Transition System

User Experience Designer, Associate Level
July 2021 – August 2024

Focused on making digital products more intuitive, easy to use, and aesthetically pleasing for the user. Applying meticulous attention to detail and a passion for creating human-centered solutions for complex problems. Working closely with other designers, developers, strategists, product owners, and users. Applying effective communications skills to present and inform design decisions to peers and clients. Balancing the requirements and business goals of a product while remaining attentive to the needs of users. Embracing strategic design principles in the creation and application of a cohesive user experience.

United States Army – Classified Project
Lead UX Designer - March 2024 – September 2024

• Working on a team of designers to develop a much more user friendly system for data management

• Creating much needed system documentation to define the usability of the system

• Redesigning specific features to fit within BAH standard of design practice as well as elevating the usability for the users of the system

Department of Labor, Office of Apprenticeship
Lead Graphic Designer -- March 2024 - July 2024

• Redesigned the quarterly report given to clients for readability, usability, and style upgrade

• Developed a comprehensive contractor document that detailed each contractor within the Office of Apprenticeship and what their roles/responsibilities are

USDA NIFA Reporting System (NRS)
Lead UX Designer -- September 2021 – December 2023

• Design Lead

• Revitalized the look, feel, and experience of NRS to improve usability and user engagement

• Redesigned 100% of the site to bring everything into alignment from a user experience and a visual perspective

• Designed and lead the addition of 10+ major features to NRS

• Conducted many user experience testing sessions with client and active users of the system to determine the best user experience

• Lead the development team alongside the project manager and SCRUM master to implement more robust Agile and SCRUM practices to have the team be as efficient as possible

• Writing user stories and Jira tickets on wireframes I designed

• Lead monthly design review sessions to review new design work with the development team

• Lead the strategy with the larger BAH development team to break each new major feature into tickets, write user/enabler stories, define points associated with each, and help organize sprints

• Presented work to client and users of the system on a monthly basis

Advana Studio Lead Designer
UX Strategist -  July 2021 – December 2021

• Lead design and processes of the initial development of the Advana Studio team alongside the development and project management leads

• Developed personas for the many different users of this product

• Created the first round designs for the platform and presented to the client

• User tested the first round designs with active users to determine best practices and user experience

Lead UX/UI Product Designer
March 2020 – July 2021

• Order Complete Domain – Checkout

• Lead the design for the Cart and Checkout spaces for Android, iOS, and responsive Web

• Worked daily with a multidisciplinary team to improve and maintain the customer experience

• Checkout Scheduling Redesign

• Recognized that the Checkout scheduling page needed an overhaul to better handle the new capabilities that we are actively developing. I wrote the proposal that was presented to leadership to initiate this work. I wrote, planned, and conducted the research and user interviews to create a better, more flexible experience for our customers. The redesigned scheduling page will be launched in late Q2 2021.

• Cart – Design Lead

• Worked on improving the Item Move feature on Android & iOS, the Unavailable item redesign for Android & iOS, and the Impulse item carousel addition for all platforms

Customer Experience Federator - March 2020 – May 2021

• Customer Experience Pillar

• Supported a team of 3 Federators focused on working with all of the designers across the customer experience pillar to ensure design compliance to Kroger’s Style and Components Guide. I work on this team in addition to my role as the lead designer for the Checkout space.

• Held office hours once per week which that acted as a design critique and compliance check. If updates to standardized components were needed, we worked with the Kroger Design System development team to organize and prioritize work.

Experience Design Lead - November 2016 – March 2020

• Operations and Artificial Intelligence Innovation

• Promoted to design lead in my team while also continuing to produce project specific work. Managed two interns and one full time employee along with guiding the larger multidisciplinary team of strategists and engineers in the human centered design process to build better and more empathetic artificial intelligence models for our customers and employees.

• Served as part of the working group and steering committee for Delta’s engagement at CES. Led and designed the customer experiences and assets for two of the four technology showcases in the booth

• Experience Designer – Performed a variety of types of design including: UX/UI design, Product Design, Interior Design, and Service Design. Developed experiences and interfaces for new technologies, including but not limited to: Natural Language Processing, Augmented Reality, Artificial Intelligence, and Machine Learning.

• Flight Weather Viewer 

• Led user-research with pilot groups to identify usage insights, requirements, and wireframes for iPad Turbulence app. The improvements to the app helped drive a 60% increase in adoption among the pilots.

• Crew issue tracking system 

• Led digitization initiative as project manager and UX design for flight attendant and pilot issue tracking system to drive maintenance efficiencies and reduce equipment delays. Designed a new iOS application for iPhone and iPad. The new application decreased the amount of time required to submit a report by 90%.

• International Airport Wayfinding 

• Led design initiative to better assist customers who do not speak the language of destination to navigate through unfamiliar airports. Conducted user-research with customers to identify pain points and insights. The brochure she designed was tested with customers flying into LAX; It drove a 9% YoY NPS increase for way-finding at the LAX airport.